We ask that you read this privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights about your personal information and how to contact us and supervisory authorities in the event you have a complaint.
This privacy policy is divided into the following sections:
- Who we are
- Our website
- Our collection and use of your personal information
- How long we keep your Personal Information
- Our legal basis for processing your personal information
- Cookies and similar technologies
- Marketing
- Your rights
- Keeping your personal information secure
- Changes to the privacy policy
- How to contact us
Who we are
We are responsible as ‘controller’ of that personal information for the purposes of those laws.
We collect, use and are responsible for certain personal information about you due to the General Data Protection Regulations.
Our website
This privacy policy relates to your use of our website, https://livingwellbee.com/
Throughout our website, we may link to other websites owned and operated by certain trusted third parties to insert details (eg make additional products and services available to you). These other third-party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third-party websites, please consult their privacy policies as appropriate.
Our collection and use of your personal information
We collect personal information about you when you access our website, register with us, contact us, send us feedback, purchase products or services via our website, post material to our website and complete customer surveys or participate in competitions via our website.
We collect this personal information from you either directly, such as when you register with us, contact us or purchase products or services via our website or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below).
The personal information we collect about you depends on the particular activities carried out through our website.
This information includes:
● your name, address and contact details
● date of birth
● bank account and payment details
● details of any feedback you give us by phone, email, post or via social media
● information about the services we provide to you
● your account details, such as username, login details
● insert other types as appropriate
We use this personal information to:
● create and manage your account with us
● verify your identity
● provide goods and services to you
● customise our website and its content to your particular preferences
● notify you of any changes to our website or to our services that may affect you
● improve our services
This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.
How long we keep your Personal Information
We will retain your personal information for the length of time needed to fulfil the purposes for which it was collected unless we specifically agree a longer retention period with you or a longer retention period is required or permitted by law.
Our legal basis for processing your personal information
When we use your personal information, we are required to have a legal basis for doing so. There are various legal bases on which we may rely, depending on what personal information we process and why.
The legal bases we may rely on include:
● consent: where you have given us clear consent for us to process your personal information for a specific purpose
● contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
● legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)
● legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)
We routinely share categories of personal data shared (eg your name and delivery address details) with third parties. For a list of our third-party suppliers’ please contact us at [email protected]. This data sharing enables us to provide our services to you.
We will share personal information with law enforcement or other authorities if required by applicable law.
We require you to provide your name, address, and email address to enable us to provide our services and market to you where we have your consent. We will inform you at the point of collecting information from you whether you are required to provide the information.
Transfer of your information
In compliance with Dubai regulations on data privacy, please note that your information may be transferred to other countries as necessary for the purposes outlined in this agreement. Such transfers will be conducted in accordance with applicable data protection laws and regulations, ensuring that appropriate safeguards are in place to protect your personal information during the transfer process. By engaging in our services, you consent to the transfer of your data outside of the country you provided the information from.
Cookies and other tracking technologies
A cookie is a small text file that is placed on your device (e.g., computer, smartphone, or other electronic device) when you use our website. We use cookies on our website. These help us recognise you and your device and store some information about your preferences or past actions.
Marketing
We would like to send you information about products and services, competitions and special offers, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or automated call.
We will only ask whether you would like us and other businesses to send you marketing messages when you tick the relevant boxes when you complete our online order form for the first time.
If you have previously agreed to be contacted in this way, you can unsubscribe at any time by: —contacting us at [email protected]
—using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts
It may take up to 14 days for this to take place.
For more information on your rights in relation to marketing, see ‘Your rights’ below.
Your rights
Various rights may be available to you, depending on the circumstances and the applicable law. We outline key rights that are likely to be available to most data subjects:
Withdraw Consent: If personal information is processed based on consent, you have the right to withdraw consent at any time. However, such withdrawal will not affect the lawfulness of processing prior to the withdrawal.
Access, Rectification, etc.: You have the right to request access to, rectification, or erasure of your personal information. You may also request the restriction of processing or object to processing, as well as the right to data portability.
Objecting and Restricting: You have the right to object, on legitimate grounds, to the processing of your personal information. You may also request that processing be restricted.
Complaints: If you believe that your data protection rights may have been violated, you have the right to lodge a complaint with the relevant data protection authority. For example, you may lodge a complaint with the Commissioner of Data Protection in the case of the DIFC.
If you would like to exercise any of those rights, please:
● email, call or write to us (see ‘How to contact us’ below).
● let us have enough information to identify you (eg account number, user name, registration
details),
● let us have proof of your identity and address (a copy of your driving licence or passport and a
recent utility or credit card bill).
Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org.
Changes to this privacy policy
This privacy policy was published and last updated on 11 April 2024.
We may change this privacy policy from time to time. These changes will take effect upon the posting of the updated Privacy Notice on our website. We encourage you to check back regularly to stay informed about any updates to this Privacy Notice.
How to contact us
Please contact us if you have any questions about this privacy notice or the information we hold about you.
If you wish to contact us, please send an email to [email protected].